Dispatcher CAD

What it does

• Shows the call queue, handled-call history, active responders, map, and call details in one dispatcher-only page.
• Imports supported ER:LC calls when live call importing is enabled.
• Creates manual calls by choosing New call and clicking the incident location on the map instead of typing coordinates.
• Assigns claimed responders, updates incident status and priority, and marks incidents handled.
• Receives responder panic activations as critical calls that are already assigned to the responder who activated panic.

How to configure it

1. Ask a server manager to add your Discord role under CAD → Dispatcher page roles or an agency dispatcher role.
2. Open your server card → CAD → Dispatcher, or run /cad and open the Dispatcher CAD link.
3. Use the call filter to view Active, Handled, or All incidents.
4. For a manual incident, press New call, click the map, enter the incident details, and create the call.
5. Open a call, select an available claimed unit, and press Dispatch unit.
6. Update status or priority as the incident progresses, then press Handled when it is complete.

Good to know

• Manual calls are available only when Allow manual calls is enabled.
• Only responders who have claimed an active ER:LC player can be assigned.
• Panic alerts appear as critical calls in the normal call queue.
• The map is for incident placement and incident markers, not live responder tracking.
• Without a configured dispatcher role, the Dispatcher CAD page is not available even to the server owner.

Common check

If something does not work, check these first: Horizon has the needed Discord permissions, the bot role is high enough, the channel still exists, and the right staff roles are selected in Configure.