AI Ticket System

What it does

• Creates support tickets from a panel.
• Can use AI to read the ticket and help with basic questions.
• Keeps staff work cleaner when the server gets busy.

How to configure it

1. Open Configure → AI Tickets.
2. Choose the ticket category.
3. Add the staff roles that should see tickets.
4. Set the panel channel.
5. Use Post Ticket Panel, then open a test ticket.

Good to know

• Use simple support categories first. Add more later only if you need them.
• Do not put private keys or secrets in ticket prompts.

Common check

If something does not work, check these first: Horizon has the needed Discord permissions, the bot role is high enough, the channel still exists, and the right staff roles are selected in Configure.